Formation of professional and communicative competences of hospitality industry employees on the example of hotel and restaurant sphere

Романуха, Олександр Миколайович and Romanukha, Oleksandr and Романуха, Александр Николаевич and Зінченко, Вікторія Миколаївна and Zinchenko, Viktoriia and Зинченко, Виктория Николаевна (2021) Formation of professional and communicative competences of hospitality industry employees on the example of hotel and restaurant sphere. Актуальні питання гуманітарних наук, 5 (35). pp. 239-244. ISSN 2308-4855 (Print) 2308-4863 (Online)


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The article considers the question of the peculiarities of the formation of professional and communicative competencies of employees of the hospitality industry and the example of the hotel and restaurant industry. The importance of communicative competencies of employees in the development of the industry is emphasized, as the basis of interaction with the client and the key to business development, the image of the enterprise and its competitiveness in the market. The analysis of the terminological base of the research is carried out. Attention is drawn to the difference in approaches to understanding the terms "competence" and "competence". The main components of competence are identified: knowledge, methods of obtaining them and perception of their own capabilities. A detailed analysis of the elements of its structure is carried out. The paper notes that the process of formation of professional and communicative competencies is not limited to education in higher education, but continues during the work. Modern dynamics of development determines the process of lifelong learning as a guarantee of successful competition in the labor market. Levels of communication at the enterprise of hotel and restaurant sphere are defined: the worker-client; employee-employee; employee manager. The importance of forming a high level of communication, both the basis of hospitality and the method of avoiding conflicts in the team, the formation of corporate culture, the effectiveness of communication between services and departments of institutions. Examples of enterprise motivation of employees to increase the level of communicative competencies are given. It is proved that the effectiveness of professional and communicative competencies depends on the experience of communication, which is formed outside the walls of higher education and is associated with civic activity, participation in various activities. Attention is paid to the growing role of information technology in the work of hospitality institutions and the adjustment of communication competencies of hotel and restaurant employees to the requirements, laws and rules of communication in the information environment

Item Type: Article
Uncontrolled Keywords: communication; competence; hospitality industry; hotel; restaurant
Subjects: Research materials > Journal articles
Research materials > Journal articles > Humanities
Divisions: Educational and Scientific Institute of Economics, Management and Administration > Department of Foreign Philology, Ukrainian Studies and Social Law Disciplines
Depositing User: Адміністратор репозиторію
Date Deposited: 01 Jun 2021 07:38
Last Modified: 01 Jun 2021 07:38

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